Easily filter calls and data. Create custom groups for user handsets, and categorise calls by type. Individual calls can be annotated with comments or even use a rating feature for measurement or performance reports.
CallN can help provide valuable insight and be used as a tool for positive improvement and change by providing powerful analytics to help gain a better understanding of customer interactions. Improve sales and service skills of employees, and enhance business performance goals with measurable results.
CallN is cloud based, so access is easy from anywhere in the world, 24/7, from any device with an internet connection. Quickly and easily access CallN from anywhere at anytime to manage your account.
Data security is crucial, so all communication between CallN cloud servers, our clients systems and internet browsers are secured using a 2048 bit secure SSL certificate. There is also an option to encrypt each call recording at rest on CallN cloud servers. Every aspect of CallN is designed to be secure at all levels and to only allow access to authorised users. To address data sovereignty concerns, CallN has various servers around the world and stores your data in your geographic region. For those located in the USA, data is stored securely in USA, EU customers in the EU, and Australian customers in Australia.