Network Infrastructure Maintenance

Network Infrastructure Maintenance

The network maintenance service is a proactive fault, performance, and availability management service for Customer LAN and WAN. Services include:

  • Manage the performance and availability the LAN and WAN
  • Resolving outages and performance degradations
  • Tracking usage and bandwidth
  • Managing capacity
  • Accurately planning for growth
  • Documenting the environment
  • Managing third party relationships
  • Installation, configuration, management and monitoring of routers, firewalls, switches, patch cabling, servers, and printers.
 

A network audit is performed during the transition stage; the audit includes a hardware audit, network performance and capacity analysis, a server performance and capacity analysis. The results are documented and used to form the baseline for SLA measurement purposes.

The results of the network audit may identify a requirement to redesign aspects of the network and its components, such as the redeployment of underutilised resources. Where these opportunities are identified, One Solution IT will put forward a proposal including a business case and network schematics for Customer management to consider.

Redeployment of resources is considered part of the continual improvement process, a normal day-to-day operation, and not separately billable. Billable special projects would include projects that do not fall within the scope of the proposal and require the introduction of resources that are not a part of the day-to-day service delivery. Relocating an office for example is not considered business as usual and would require a significant investment in time and resources. It would be quoted separately.

The IT administration engineers will perform the majority of the network maintenance services onsite. Where applicable, remote access administration will be used to provide immediate support, technical troubleshooting and assistance with resolution of LAN and WAN issues.