Mobile Phone Solutions

We manage your telecommunication needs

 

Mobile services snapshot. Our commitment to provide superior customer services gives you flexibility, control, and peace of mind. What do we do?

Billing and Account Management

  • Data & MMS code service & support
  • Handset/accessory requests and delivery
  • Monthly detailed account analysis
  • Custom data usage analysis reporting
  • Complex billing queries & resolution
  • Detailed plan & pricing review requests
  • Connection fulfillment requests – Activating new services, upgrading existing services

LOGISTICS

Door-to-door pickup and delivery (ADL) Nationwide delivery through TOLL.

REPAIRS

One Solution can repair in warranty & non warranty handsets as well as provide loan phones and walk-in servicing during regular business hours.

Troubleshooting & Other Services

  • New mobile connections (re-contracts, consolidations & porting)
  • SIM replacements
  • PIN & PUK number request (unlock a locked sim)
  • Applying/refreshing/removing voicemail
  • Fixed line & data connection troubleshooting/relocation requests
  • Fixed line faults & tech support coordination
  • International roaming activation/deactivation & reminder service
  • Individual line data activation/data barring
  • Suspension/removal of suspension for lost/stolen handsets
  • Service details queries (reporting individual mobile usage details)

Your Advantage

We manage every aspect of your mobile services so you won’t have to.   

Experience matter, with over 30 years experience, our support team has exceptional mastery in handling day-to-day Telstra™ Enterprise account management. One Solution Group ensures you receive effective mobile service and support in a timely, courteous manner.

Your time is valuable. With this single point of contact, you can rely on the One Solution team to provide exceptional Telstra™ service and support day in day out. We ensure your experience is streamlined and removes the stress of making changes on your Telstra™ account.

From troubleshooting handset problems or to determining which mobile phones are best suited for your staff, we’re here for you.