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Take the stress out of managing your group accounts

Contact Centre Mobile & Fixed Support

Mobile services snapshot. Our commitment to provide superior customer services gives you flexibility, control, and peace of mind. What do we do?

 

Billing and Account Management

  • Data & MMS code service & support
  • Handset/accessory requests and delivery
  • Monthly detailed account analysis
  • Custom data usage analysis reporting
  • Complex billing queries & resolution
  • Detailed plan & pricing review requests
  • Connection fulfillment requests – Activating new services, upgrading existing services

Troubleshooting & Other Services

  • New mobile connections (re-contracts, consolidations & porting)
  • SIM replacements
  • PIN & PUK number request (unlock a locked sim)
  • Applying/refreshing/removing voicemail
  • Fixed line & data connection troubleshooting/relocation requests
  • Fixed line faults & tech support coordination
  • International roaming activation/deactivation & reminder service
  • Individual line data activation/data barring
  • Suspension/removal of suspension for lost/stolen handsets
  • Service details queries (reporting individual mobile usage details)

LOGISTICS: Door-to-door pickup and delivery (ADL) Nationwide delivery through TOLL.

 

REPAIRS: One Solution can repair in warranty & non warranty handsets as well as provide loan phones and walk-in servicing during regular business hours.

One Solution Group values
One Solution Group advantages

From troubleshooting handset problems to determining which mobile phones are best suited for your staff, we’re here for you.

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