Microsoft Operator Connect with Telstra

Key features

Enjoy Telstra’s leading voice capability with the best of Microsoft’s cloud collaboration tools, underpinned by Telstra’s world-class network and services expertise. Avoid the complexity of separate collaboration systems, meet security and compliance demands easily, and enjoy more financial flexibility.

Microsoft Operator Connect with Telstra, as part of the Adaptative Collaboration suite, offers the next generation of unified communications solution offered by Microsoft and Telstra.

Enjoy full voice functions

Have business functions like call handling hold, transfer, forwarding and voicemail in the cloud.

Self Service Management portal

We provide you with a simple and intuitive tool that puts you in control of your service. Make changes in near real time so your business keeps going.

Cost control

Control your monthly spend with a simple pricing plan and freedom to pay only for the feature selections that you need. We are keeping it simple.

Network access agnostic

Connect, communicate, and collaborate whenever internet connection is available.

Telstra Enterprise Plus Fund

5% of your net monthly subscription commitments are automatically banked into your Telstra Enterprise Plus Fund which you can draw on to help offset the purchase price of any eligible devices.

Range of devices

A range of device options available. Choose to purchase IP handsets from us outright or lease your handsets, headsets and devices. The choice is yours.

Benefits

Best of both worlds

Next generation of unified communication solutions offered by Microsoft and Telstra – market leaders in innovation.

Unified Collaboration experience

Users can access their collaboration apps on any compatible device wherever internet connection is available.

Build the solution your business needs

Choose calling plans fit for your needs. Deploy, manage and scale with ease.

How it works

A fully-managed link into Microsoft 365

We provide a fully managed link directly into Microsoft 365, so all you need is adequate internet access. There’s no need for complex technology roll outs. Each user is allocated a phone number associated with their Microsoft 365 client. You can choose to migrate or port your existing landline numbers, or allocate new ones via the Management portal.

Support at every step of the journey

We’ll help you at every stage of your move to the cloud, from consulting and design to deployment, management and around-the-clock support. Our network of specialist channel partners can also assist you in more places across Australia.

For more information please contact us on 1800 ONESOLUTION


Business Calling for Office 365

Key features

Enjoy Telstra’s leading voice capability with the best of Microsoft’s cloud collaboration tools, underpinned by Telstra’s world-class network and services expertise. Avoid the complexity of separate collaboration systems, meet security and compliance demands easily, and enjoy more financial flexibility.

Enjoy full voice functions

Have traditional call handling functions like hold, transfer, forwarding and voicemail in the cloud.

Speed up daily tasks

See who’s available and contact them on the most appropriate channel: voice, video calling or chat.

Simplify calling

One business number lets you make and receive local, long distance, mobile, audio or video calls.

Unify your workspace with all your tools in one place

Telstra Calling for Microsoft Office 365 brings together your key business tools under a single business number.

Present a professional image

One business number lets you make and receive calls whether in the office or on the road.

Benefits

A unified collaboration experience

Bring together all your technology and tools in one place.

Simplicity for peace of mind

Deploy, manage and scale with ease.

The best of both worlds

Co-created by Telstra and Microsoft – market leaders in innovation.

How it works

A fully-managed link into Microsoft Office 365

We provide a fully managed link directly into Office 365, so all you need is adequate internet access. There’s no need for complex technology roll outs. Each user is allocated a phone number associated with their Office 365 client. You can choose to migrate or port your existing landline numbers, or allocate new ones via the administration portal.

Hybrid options for more flexibility

Hybrid is ideal if you’re not ready to move voice completely to the cloud. Host complex users in the Telstra private cloud and move those who are cloud-ready to the Microsoft public cloud. Alternatively, we can provide a managed gateway to connect your on-premises voice environment to the Microsoft Cloud.

Support at every step of the journey

We’ll help you at every stage of your move to the cloud, from consulting and design to deployment, management and around-the-clock support. Our network of specialist channel partners can also assist you in more places across Australia.

For more information please contact us on 1800 ONESOLUTION


Genesys

Personalise the experience with the largest set of capabilities built to work together from the start.

Change fast

Deploy in minutes, add new channels instantly and innovate with a product built for change.

Make it simple

Give agents, supervisors and admins a single, intuitive interface that makes it easier to serve customers.

Reduce costs

Having everything built in avoids costly development, integration and ongoing support services.

Make it easy to turn on a wide range of capabilities

Use what you need, when you need it — it’s all built in.

Voice and digital channels

  • Connect with customers the way they want — phone, chat, email and social channels.

Interactive voice response (IVR)

  • Prompt callers to serve themselves using speech recognition and touch.

Outbound dialing

  • Run campaigns with the right dialing mode — predictive, power, preview and more — to reach more customers proactively.

Workforce engagement management (WEM)

  • Empower employees with multichannel recording, quality management, workforce management and more.

Reporting and analytics

  • Get a complete view of your contact centre with clear and accurate insights across all channels.

Business communications

  • Extend collaboration and communications tools to those outside the contact centre.

contact us

Easily integrate with the systems you use

For more information call us today on 1800 ONESOLUTION


Network Services

LAN administration services include:


  • Network Infrastructure Maintenance
  • Server Administration
  • Internet and Email Administration
  • Software Licence Management
  • Virus Management
  • Backup and Archival Services
  • Training
  • LAN Security management

The LAN administration services will be provided by dedicated LAN Administration personnel either onsite or remotely. It is expected that the LAN Services staff will spend the majority of their time between the different Customer offices.

In addition to these services, One Solution IT will provide on-going planning and recommendations
for continual improvement of the Customer IT environment.

For LAN admin services contact us or call us on 1800 ONESOLUTION


Transition Services

IT Transition Services


One Solution IT defines transition as the process through which responsibility for the provision of IT services is transferred from the current service provider to One Solution IT with no degradation of service quality.

The primary objective for transition is to manage a seamless transition of the incumbent service provider over to One Solution IT and support Customer business as usual according to the proposed service levels. Once transition is completed (estimated at two weeks), One Solution IT will investigate continuous improvement opportunities.

IT Transition

  • The identification and mitigation of risks associated with takeover of control of the services and the ongoing
  • management of those services
  • Manage the seamless crossover of control and responsibility of ‘in-scope’ functional services from Customer to One Solution IT, whilst maintaining stable, steady operation of the services within the scope of the contract
  • Introduction and/or assignment of responsibility for third party contracts from Customer to One Solution IT
    Complete activities that will lay down a platform for the delivery of an improved cost/service value equation to Customer.

Migration

  • Kick off meeting prior to taking over network services
  • Key points of interest moving forward
  • Initial points of frustration with current environment
  • Action Plan moving forward
  • Mitigation of risk for all parties involved

Need help on IT transition services? Contact us on 1800 ONESOLUTION


Server Administration

Services


Managing and monitoring the performance server data. with software and security updates.

For more information contact us or call us on 1800 ONE SOLUTION

Manage

  • Managing users and groups (add, deletes, edits)
  • Manage logins and passwords
  • Develop group policies
  • Managing domains
  • Creating and managing file systems

Server software

  • Performance tuning and optimization
  • Disk Capacity Management
  • Managing resource shares and drivers
  • Review system logs and configure server security
  • Performing server backups and restores
  • System documentation
  • Contact

Network Infrastructure Maintenance

Services include:


  • servers, and printers.
  • Resolving outages and performance degradations
  • Tracking usage and bandwidth
  • Managing capacity
  • Accurately planning for growth
  • Documenting the environment
  • Managing third party relationships
  • Manage the performance and availability the LAN and WAN
  • Installation, configuration, management and monitoring of routers, firewalls, switches, patch cabling,

The network maintenance service is a proactive fault, performance, and availability management service for Customer LAN and WAN.

A network audit is performed during the transition stage; the audit includes a hardware audit, network performance and capacity analysis, a server performance and capacity analysis.The results are documented and used to form the baseline for SLA measurement purposes. The results of the network audit may identify a requirement to redesign aspects of the network and its components, such as the redeployment of underutilised resources.

Where these opportunities are identified, One Solution IT will put forward a proposal including a business case and network schematics for Customer management to consider. Redeployment of resources is considered part of the continual improvement process, a normal day-to-day operation, and not separately billable. Billable special projects would include projects that do not fall within the scope of the proposal and require the introduction of resources that are not a part of the day-to-day service delivery. Relocating an office for example is not considered business as usual and would require a significant investment in time and resources. It would be quoted separately.

The IT administration engineers will perform the majority of the network maintenance services onsite. Where applicable, remote access administration will be used to provide immediate support, technical troubleshooting and assistance with resolution of LAN and WAN issues.

Contact the team for additional information on 1800 ONESOLUTION


Telstra apps marketplace

Combining a suite of cloud-based software solutions, the Telstra Apps Marketplace delivers employment and customer relationship management, accounting services, and much more. Scaleability matters. Business Management and Accounting provides a range of flexible options to suit businesses of all sizes.

Applications designed for business, rich with features including

  • Human resource management, specifically designed to navigate changes in Australian workplace laws.
  • Customer relationship management services that create and maintain a clear customer data, from first contact to purchase, and post-sales.
  • Accounting services for bookkeeping, and easy access to financial transactions and reports.

Workforce Guardian

Two versions are available:

  • Workforce Guardian Essential– for organisations seeking to comply with current Australian Employment laws and manage day to day hiring and termination processes.
  • Workforce Guardian Professional– for organisations who want to actively manage their staff.

An affordable online employment relations service, designed for Australia’s employment laws.

Changes to dismissal laws and the current economic impact on business customers will put pressure on them to comply at a low price point.

Workforce Guardian gives business customers an affordable and easy to use service. If you’re a business needing a service that complies with new employment laws then Workforce Guardian Essentials is right for you.

Workforce Guardian Professional

Complements organisations who want to actively manage their staff.

  • Dashboard showing latest activity for Employees or independent contractors; Contracts/Documents, Alerts, Notes and News.
  • Easily create six different types of employee contracts and agreements that are ready to sign in minutes.
  • 13 HR processesorganised in 3 sections -hiring , managing and exiting.
  • Over 67 customisable HR policies.
  • Access over 80 guides, checklists, forms and templates that you can customise.
  • Allows for up to 10 users.
  • Access best practice, step-by-step processes and procedures such as; How to Build Compliant Agreements, Performance Management and Unfair Dismissal.
  • Have one source to securely access and manage employee details and contracts that is available 24/7.
  • Generate workplace policies or your own employment handbook that can be communicated to your staff.
  • At a glance, see when probation end dates are due by using our Employee Alerts and Employee Notes functions.
  • Get latest news and industry articles about workplace relations and employment law.
  • Design the system the way you want to use it – Workforce Guardian provides 3 different levels of user access to confidential employee information.

Workforce Guardian Essential

Complements organisations seeking to comply with current Australian Employment laws and manage day to day hiring and termination processes.

  • Dashboard showing latest activity for Employees or Independent Contractors,  Contracts/Documents and News.
  • Four types of contracts and agreements.
  • Nine HR processes organised in hiring, managing  and exiting sections.
  • 50+ guides checklist,, forms and templates.
  • Allows for up to five users.
  • A secure and centralised employee management system that allows Business owners or Line Managers to manage their staff and independent contractors in compliance with laws and regulations.
  • Provides a Dashboard showing all latest activity for Employees/Contractors, Contracts generated/Document, Alerts/Notes News and Users.
  • Creates Employee files with Admin detail, Latest Contracts/ Documents, Alerts/Notes and Audit trail.
  • Creates compliant employment contracts easily in minutes using the contract wizard.
  • Access to a suite of processes, with the appropriate guides, checklists, forms and letters to guide SMB Managers through each process. Processes include for example:  hiring, building compliant agreements, performance management, dismissal, managing poor performance and termination.
  • Verified by leading law firm Clayton Utz and always compliant with Australian Employment Law.
  • Provides latest employment news for businesses.
  • Allows users to “ask an expert” through online case management.

All Workforce Guardian employment relations content is compliant with Australian Federal Legislation and has been verified by the Workplace Relations and Employment Division of Clayton Utz. Australia.

Manage a customer relationship management (CRM) solution that provides the tools and capabilities needed to create and easily maintain a clear picture of customers, from first contact to purchase and post-sales.

With modules for sales, marketing, and customer service, Microsoft Dynamics CRM® delivers a fast, flexible, and affordable solution that drives consistent, measurable improvements in every business process, enabling closer relationships with customers and helping to achieve new levels of profitability.

Offering a broad scope of architectural, deployment and licensing options designed to provide the maximum in flexibility to meet your business needs today and beyond.

Bring together sales, marketing and customer service to life. Easy to use and maintain, take care of administration, data management and reporting, freeing up time and resources for customer-facing functions.

Features & benefits

  • Gain qualified sales leads and opportunities.
  • Streamline sales through centralised, coordinated processes.
  • Be prepared for important customer interactions.
  • Find sales opportunities and service history.
  • Create a single view of each customer.
  • Focus marketing efforts using intelligent list and segmentation tools.
  • Execute smarter marketing campaigns with powerful analytic tools.
  • Understand what customers are need with reporting and analysis tools.
  • Respond faster to service issues and deliver solutions to customers in real time.
  • Resolve customer interactions according to desired service levels.
  • Use centralised scheduling and dispatching to manage resources and  coordinate services.

For more information on this, contact us on 1800 ONESOLUTION


Mobile Phone Solutions

What we do

Mobile services snapshot


Billing and Account Management
  • Data & MMS code service & support
  • Handset/accessory requests and delivery
  • Monthly detailed account analysis
  • Custom data usage analysis reporting
  • Complex billing queries & resolution
  • Detailed plan & pricing review requests
  • Connection fulfillment requests – Activating new services, upgrading existing services

From troubleshooting handset problems or to determining which mobile phones are best suited for your staff, we’re here for you.

Contact the team

Our commitment to provide superior customer services gives you flexibility, control, and peace of mind. Experience a streamlined and stress-free way of making changes to your Telstra account, mobile, and IT related services with One Solution Group.

Troubleshooting & Other Services

  • New mobile connections (re-contracts, consolidations &
    porting)
  • SIM replacements
  • PIN & PUK number request (unlock a locked sim)
  • Applying/refreshing/removing voicemail
  • Fixed line & data connection troubleshooting/relocation
    requests
  • Fixed line faults & tech support coordination
  • International roaming activation/deactivation & reminder
    service
  • Individual line data activation/data barring
  • Suspension/removal of suspension for lost/stolen handsets
  • Service details queries (reporting individual mobile usage
    details)

Logistics / Repairs

  • Door-to-door pickup and delivery (ADL) Nationwide delivery through TOLL.
  • One Solution can repair in warranty & non warranty handsets as
    well as provide loan phones and walk-in servicing during regular
    business hours.

Your Advantage

We manage every aspect of your mobile services so you won’t have to.

Experience matter, with over 30 years experience, our
support team has exceptional mastery in handling day-to-day
Telstra™ Enterprise account management. One Solution
Group ensures you receive effective mobile service and
support in a timely, courteous manner.

Your time is valuable. With this single point of contact, you
can rely on the One Solution team to provide exceptional
Telstra™ service and support day in day out. We ensure your
experience is streamlined and removes the stress of making
changes on your Telstra™ account.

Couldn't find the answer you're looking for? Call us on 1800 ONESOLUTION