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One Solution GroupShipping and Returns Policy

Delivery of the Product

5.1             The seller will deliver the product to the address specified by the buyer, provided that address is within Australia .

5.2             The seller reserves the right to charge a reasonable fee for any delivery that the buyer cancels once a delivery date has been agreed.  The buyer must pay this to the seller before the seller will make any further attempt to deliver the product.

5.3             It is the buyer’s responsibility to ensure the buyers own availability to take delivery once a delivery date has been agreed.  It is also the buyer’s responsibility to ensure there is adequate access to the premises where the product is to be delivered.  If either the buyer or someone on the buyers behalf is not available to take delivery or if as a result of inadequate access for any reason the seller is unable to deliver the product, the buyer will be required to pay a further delivery charge before any further attempt to deliver the product is made.  The seller reserves the right to retain any delivery charges once a delivery date has been accepted.

5.4             Any dates the seller gives the buyer for delivery of the product are approximate only and the seller will not be liable for any delay in or non delivery of the product.  The buyer is deemed to accept delivery of an order when made even if a different delivery date is specified. The product may be delivered in advance of any estimated delivery date upon reasonable notice.

5.5          Unless the buyer is a consumer, the seller does not accept liability for any loss or damage suffered by the buyer in consequence of any failure or delay in delivery.

5.6          The product will be at the buyers risk from delivery which shall be deemed to have taken place if the seller has delivered the product, or when they are unloaded from the sellers transport and placed in the property specified by the buyer, or unloaded into the possession of the buyers nominated carrier.  Any such carrier will be deemed to be the buyer’s agent.

5.7        All prices are in Australian Dollars (AUD)

10.         Returns Policy

10.1          No product delivered to the buyer which is in accordance with the contract will be accepted for return without the seller’s prior written approval on terms to be determined at the seller’s discretion.

10.2          Should the seller agree to accept any such product for return, the buyer will be liable to pay a handling charge of 15% of the invoice price.  Such product must be returned by the buyer carriage-paid to the seller in their original shipping carton.

10.3          Products returned without the sellers prior written approval may at the seller’s absolute discretion be returned to the buyer or stored at the buyer’s expense without prejudice to any rights or remedies the seller has.