With another round of the Cryptolocker virus circulating, many of our clients are being repeatedly targeted with scam emails. Here’s how to stay secure.


Cloud Backups
We strongly suggest moving your current backup solution to the cloud. The cost to secure your critical business information normally ranges from $400-$800ex per month depending on the size of the environment, and will include full management of backup and restoration of data in the event that you get hit.

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Critical information for all staff
There are currently many scam email and phishing campaigns circulating in Australia. Many of these emails imitate reputable companies and organisations, like the recent AGL scam, which may claim you owe money from an outstanding gas or electricity bill. Similar campaigns circulating recently try to imitate the AFP or AusPost. Users need to be vigilant when accessing e-mail in the workplace– and especially any mail with hyperlinks and attachments.


How the scam works:

  • An email claiming to be from a reputable organisation stating that you owe/are owed money (speeding fine, electricity bill overdue, parcel to collect etc) shows up in your inbox.
  • The email may or may not originate from your current service provider
  • The email may direct you to click on a link to view your account, pay your bill, or download/open an attachment.
  • Once the link is clicked on or the attachment is opened, your computer may be infected with malicious software and your identity compromised. In a work environment this can also spread around the company network.
  • Typically the worst case scenario is a virus known as Cryptolocker (RansomWare). This will encrypt all files on your machine, preventing them from being accessed and a ransom is required to be paid to unlock these files.

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How to avoid these scams:

  • If you receive a suspicious email – review closely, discuss with a colleague, or better yet call One Solution IT!
  • If you are not 100% sure of an emails authenticity, contact the organisation by phone, with the contact details from their website (Not the details provided in the email).
  • A common sign that an email is not legitimate is poor spelling and grammar.
  • Never click on links or open attachments unless you are confident with the emails legitimacy.


Helpful tips:

  • Check the who the sender is. If it is a contact you have not heard of or the domain is unfamiliar (eg.accountspayable@scamboys.ru) – this should start the alarm bells ringing.
  • Let your colleagues know if you suspect an email to be fake – contact management – if you’ve received it, chances are they have too.
  • Forward the mail item to IT for review and we will get back to you before taking any other action.


Please forward this to office staff as this strain of virus cannot be detected or halted by Antivirus, and relies upon training of staff in order to be avoided. The time taken to ask a colleague, or call One Solution IT is nothing in comparison to the time and cost spent repairing the damage inflicted by a malicious virus attack.