Technical Solutions and Commercial Lead – Government

The role is intended for a commercially mature technical leader who can operate independently across client strategy, solution design, internal coordination, and account growth. Delivery teams remain accountable for implementation, while this role is accountable for ensuring the solution is clear, commercially viable, technically defensible, and aligned to the client’s operating needs before delivery begins.

Solution design and technical ownership

• Work with government clients to understand requirements and translate them into practical, well-scoped technical solutions across 1Solution’s portfolio – managed IT, enterprise mobility, telecommunications, security, and cloud.
• Design for resilience and operational continuity by default – redundancy, failover, and 24/7 tolerance – reflecting the real-world consequences of downtime in an emergency services environment, not just SLA compliance.
• Lead solution scoping and design end-to-end, drawing on the wider engineering team for deep specialist input, but holding personal technical ownership of the shape, feasibility, and defensibility of the solution.
• Author and take ownership of statements of work, technical proposals, design documents, and responses to client requirements and tenders.
• Hold credible, detailed technical conversations with both clients and internal engineers – able to challenge, adapt, and stand behind a design under scrutiny.
• Ensure solutions align with 1Solution’s security posture (Essential Eight Maturity Level 3) and the client’s compliance, probity, and public-safety information security obligations (e.g. ISM controls, mission-critical network requirements).
• Act as the technical reference point for the account, maintaining a clear, current view of each client’s environment, architecture, and roadmap.
• Own technical risk and quality on proposed solutions, escalating and resolving design issues before they become delivery problems.

Commercial and account growth

• Own the commercial health of each nominated account, including contract performance, renewals, variations, profitability, and the early identification of risks or opportunities that may affect account value.
• Identify, shape, and pursue opportunities to expand the value 1Solution delivers, working with the sales team where appropriate.
• Prepare and present quotes, proposals, and business cases; protect scope and margin while building a compelling commercial case.
• Forecast and report on account revenue, pipeline, and growth performance against target.
• Build senior-level relationships across each client organisation specifically to identify growth opportunities – understanding their strategy, budget cycles, and decision-making structures.
• Represent the client’s technical and commercial interests internally, coordinating engineering, telco, sales, and finance teams to bring a coherent offer to market.
• Track competitor and market positioning relevant to each account and use this intelligence to sharpen proposals and pricing.

Supporting relationship and governance activities

• Act as a trusted point of contact into 1Solution for the nominated key clients on solution and commercial matters.
• Contribute to account governance – service reviews and steering meetings – with a focus on solution roadmap and commercial standing rather than day-to-day delivery reporting.
• Hand off agreed solutions cleanly to delivery teams, with enough documentation and context that execution does not depend on ongoing involvement.