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Unified Communications Engineer

Ready to connect technology with impact? We’re looking for you. Take your UC Engineering career to the next level by delivering smart communication solutions for leading government and enterprise clients.
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  • Networks
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  • Cybersecurity MSSP
  • Helpdesk MSP
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  • Cloud & NBN
  • Telstra Direct Fibre
  • IoT & Telemetry
Unified Communications Engineer

About the role

We’re looking for an experienced UC Engineer to design, deploy and support unified communications and telephony solutions for our clients. You’ll work across a mix of cloud and on-premises voice platforms, partner closely with our pre-sales and project teams, and play a key role in delivering high-quality voice outcomes for government and enterprise customers.

Key Responsibilities

  • Design, configure and deploy UC and voice solutions including Microsoft Teams Calling, Cisco Webex Calling, and SIP-based platforms
  • Implement and manage SIP trunking, session border controllers, dial plans, call routing and number porting
  • Integrate voice platforms with Telstra carriage services and third-party contact centre solutions
  • Lead voice migrations from legacy PBX systems to cloud-based platforms
  • Provide L2/L3 support, troubleshoot complex voice and call quality issues.
  • Develop and maintain high-quality technical documentation including low-level designs and as-builts
  • Collaborate with pre-sales teams to design solutions and contribute to client-facing presentations and technical discussions

Qualifications

  • 4+ years’ experience in voice/UC engineering within an MSP, telco or enterprise environment
  • Strong hands-on experience with Microsoft Teams Calling (Direct Routing and/or Operator Connect) and/or Cisco UC platforms
  • Solid understanding of SIP, RTP, QoS, codecs, and voice troubleshooting tools
  • Experience with SBCs (AudioCodes, Ribbon or similar)
  • Working knowledge of networking fundamentals as they relate to voice (VLANs, QoS, firewall traversal)
  • Excellent communication skills and a customer-first mindset
  • Familiarity with cybersecurity frameworks (ASD Essential Eight preferred)
  • Australian Citizenship (preferred — required for some government engagements)

Nice to have

  • Microsoft 365 Certified: Teams Voice Engineer Expert
  • Cisco CCNP Collaboration
  • Experience with Genesys, Five9 or similar contact centre platforms
  • Telstra carriage and TIPT experience

What we Offer

  • Be part of a dynamic team that values innovation, collaboration, and growth.
  • Enjoy a supportive work culture where your ideas and expertise truly make a difference.
  • Benefit from opportunities for professional development and career progression in a fast-paced industry.
  • Work on exciting projects with a diverse range of clients across various industries.

 

One Solution actively encourages applications from individuals of all genders and backgrounds, recognising that a diverse team contributes to innovation and success.

We work hard to ensure equality extends to creating an environment where everyone feels valued and empowered to reach their full potential. At One Solution, we don’t just solve problems, we build relationships.

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