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South Australian Country Fire Service (CFS)

1Solution is assisting the Country Fire Service of South Australia through a technology solution upgrade enabling the streamlined response and delivery of crucialrural emergency services.

From South Australian Country Fire Service (CFS)

The CFS is a Government Emergency Services Agency operating out of 400 sites and over 3000 services within South Australia. Each year, the CFS responds to approximately 8,000 incidents, contributing to the ongoing safety and resilience of the communities they service.

“1Solution are always reliable and respond to any telecommunication issues which we are unable to manage at short notice; noting that the solutions are always delivered in a timely manner. You have provided enormous costs savings across our agency and provide solutions to our most complex issues. Your results speak volumes on your organisations ability to innovate and support.”

CFS South Australia

Impact

ISSUE

In 2014, CFS initiated the shift towards the National Broadband Network (NBN) but encountered issues with functionality, reliability, and support that did not align with their operational needs. By 2018, in response to these challenges, CFS partnered with 1Solution to facilitate the transition of over 3,000 services to advanced technologies. This collaboration aimed to provide the necessary support for implementing the solution effectively while addressing both financial and logistical obstacles.

IMPACT

  • No redundancy at multiple sites
  • Aging infrastructure and technology
  • Significant replacement costs
  • Lack of functionality within NBN

OUTCOME

1Solution has enabled CFS to respond and effectively manage an emergency, providing reassurance through communication failure solutions. By providing upgraded technology that is continually optimising, 1Solution can effectively assist on any tech-related issues with solutions that are quick to implement reducing both costs and downtime.

 

KEY BENEFITS

  • TIPT solution is programmed locally and deployed remotely
  • The solution halves the cost of traditional implementation at scale
  • TIPT is evolving technology that grows with your business
  • Increase of 100% for every service transitioned from the NBN, reducing line rental costs and the ability to cancel redundant PTSN services
Once complete, CFS will be one of very few emergency services organisations’ with a fully managed phone and internet communications system, future proofed for years to come. This robust telecommunications platform provides reliability, transition to a digital world and significant cost savings to the organisation.

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