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Department for Education

The Department for Education aims to give every child and young person public education in every community across our state. To make them feel safe, inclusive, and collaborative – a place where everyone is encouraged to contribute, develops positive relationships, has a say in their learning, and where their needs, interests, languages and cultures are recognized and supported.

The Problem

From the Department for Education CIO

The Department for Education previously managed its mobility program in-house, with a bespoke capability that often required manual tracking and intervention.

IMPACT

The Department for Education were provisioning devices on an ad-hoc basis, with limited visibility over who was using them, how they were being used, or how much bandwidth they were consuming. It was also difficult to assess billing, with no unified view over how much individual services were costing.

The Solution

Solution

The Department for Education required a specialist to manage their fleet as a part of a single, unified contract, simplifying their device management and providing a better view of billing.

Ordering hardware through the Bluewater platform initiates that device’s lifecycle tracking, which includes what service, user, and location it’s assigned to. Sites will be able to update that lifecycle as it changes, including identifying when it’s no longer in use and the service can be cancelled or reassigned.

Having identified the needs of the client, 1Solution implemented a billing, expense management and managed helpdesk system, with proactive account management.

1 Solution implemented a centralised platform that consolidates disjointed data sources for greater visibility, governance and control over multiple devices, services and costs; a managed service system that does it all. 1Solution led the end to end implementation of the platform involving an audit of the existing account, visibility and removal of services that were no longer required and allocation of numerous cost lines to the appropriate distribution streams.

The Results

The Outcome

By implementing 1 Solution’s system, the Department for Education were provided complete visibility of all of their services managed through a co-managed, centralised platform with extensive capabilities beyond billing.

KEY BENEFITS

Cost effective and streamlined billing and expense management
Easy identification of unallocated or redundant services
Optimised processes, increased visibility and improved governance
Unified request capabilities removing the need for emails, manual requests and supporting effective account management.

The Department for Education are one of over 60 1Solution customers utilising this type of platform. The successful implementation of the system has transformed the management of previously complex billing structures providing extensive cost savings and efficiencies in ways of working to enable seamless day-to-day operations.

FROM The Client

Testimonial

1Solution are always reliable and respond to any telecommunication issues which we are unable to manage at short notice; noting that the solutions are always delivered in a timely manner. You have provided enormous costs savings across our agency and provide solutions to our most complex issues. Your results speak volumes on your organisations ability to innovate and support.

Daniel Hughes, Department for Education CIO

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