- Case Study
Department for Environment & Water
The Department for Environment and Water aims to help South Australians conserve, sustain and prosper through sustainable management and ongoing development of South Australia’s national resources and heritage sites.
The Problem
Department for Environment & Water Case Study
The Department for Environment and Water had an existing account with numerous services connecting staff on the ground across multiple sites.
IMPACT
- Lack of visibility on spend
- Active services that were not being utilised
- Complex billing structure
- Ineffective governance
Management of the account became complex with a lack of clarity on how many services were active, what was being paid for and hesitancy on cancelling existing services with lack of visibility on what they were. A review was required to simplify the complex and provide clarity on the account.
The Solution
Solution
Having identified the needs of the client, 1Solution implemented a billing and expense management software called Bluewater.
Bluewater Expense Management
Over the past five years, CFS and 1Solution initiated the transition of services to Telstra Internet Protocol Telephony (TIPT), aiming for more efficient and cost-effective communication solutions. This move also enabled the integration of unified communications, encompassing video conferencing and digital connectivity across the state.
The Results
The Outcome
The cost savings were substantial enough to not only cover the software expenses, but also leave a surplus.
By implementing Bluewater, the Department for Environment and Water were provided complete visibility of all of their services managed through a co-managed, centralised platform with extensive capabilities beyond billing.
KEY BENEFITS
- Cost effective and streamlined billing and expense management
- Easy identification of unallocated or redundant services
- Optimised processes, increased visibility and improved governance
- Unified request capabilities removing the need for emails, manual requests and supporting effective account management.
FROM The Client
Testimonial
1Solution are always reliable and respond to any telecommunication issues which we are unable to manage at short notice; noting that the solutions are always delivered in a timely manner. You have provided enormous costs savings across our agency and provide solutions to our most complex issues. Your results speak volumes on your organisations ability to innovate and support.
Bradley Sanders Department for Environment and Water
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