Home Case Study South Australian Country Fire Service (CFS)

South Australian Country Fire Service (CFS)

1Solution is assisting the Country Fire Service of South Australia through a technology solution upgrade enabling the streamlined response and delivery of crucialrural emergency services.

The Problem

From South Australian Country Fire Service (CFS)

The CFS is a Government Emergency Services Agency operating out of 400 sites and over 3000 services within South Australia. Each year, the CFS responds to approximately 8,000 incidents, contributing to the ongoing safety and resilience of the communities they service.

In 2014, CFS initiated the shift towards the National Broadband Network (NBN) but encountered issues with functionality, reliability, and support that did not align with their operational needs. By 2018, in response to these challenges, CFS partnered with 1Solution to facilitate the transition of over 3,000 services to advanced technologies. This collaboration aimed to provide the necessary support for implementing the solution effectively while addressing both financial and logistical obstacles.

IMPACT

The Solution

Solution

Upgrading technology to enhance security and reduce operational costs across all sites was crucial. CFS recognised that achieving this goal independently was not feasible; they required a partner who could not only propose a solution but also offer direct installation support.

Migration to a IP based location

Over the past five years, CFS and 1Solution initiated the transition of services to Telstra Internet Protocol Telephony (TIPT), aiming for more efficient and cost-effective communication solutions. This move also enabled the integration of unified communications, encompassing video conferencing and digital connectivity across the state.

TIPT Solution

The TIPT solution delivers enhanced reliability of the phone system, managed network services, and failover mechanisms to address connectivity issues, ensuring uninterrupted call handling. This approach obviates the need for Telstra’s fault management, as 1Solution undertakes remote system management and fault resolution activities.

The Results

The Outcome

The team who had been managing the paper-based billing processes have now been redeployed to over value adding services like problem resolution calls or having more strategic conversations regarding what’s next or what’s possible.

KEY BENEFITS

TIPT solution is programmed locally and deployed remotely
The solution halves the cost of traditional implementation at scale
TIPT is evolving technology that grows with your business
Increase of 100% for every service transitioned from the NBN, reducing line rental costs and the ability to cancel redundant PTSN services

Once complete, CFS will be one of very few emergency services organisations’ with a fully managed phone and internet communications system, future proofed for years to come. This robust telecommunications platform provides reliability, transition to a digital world and significant cost savings to the organisation.

FROM The Client

Testimonial

1Solution are always reliable and respond to any telecommunication issues which we are unable to manage at short notice; noting that the solutions are always delivered in a timely manner. You have provided enormous costs savings across our agency and provide solutions to our most complex issues. Your results speak volumes on your organisations ability to innovate and support.

CFS South Australia