Personalise the experience with the largest set of capabilities built to work together from the start.

Change fast

Deploy in minutes, add new channels instantly and innovate with a product built for change.

Make it simple

Give agents, supervisors and admins a single, intuitive interface that makes it easier to serve customers.

Reduce costs

Having everything built in avoids costly development, integration and ongoing support services.

Make it easy to turn on a wide range of capabilities

Use what you need, when you need it — it’s all built in.

Voice and digital channels

  • Connect with customers the way they want — phone, chat, email and social channels.

Interactive voice response (IVR)

  • Prompt callers to serve themselves using speech recognition and touch.

Outbound dialing

  • Run campaigns with the right dialing mode — predictive, power, preview and more — to reach more customers proactively.

Workforce engagement management (WEM)

  • Empower employees with multichannel recording, quality management, workforce management and more.

Reporting and analytics

  • Get a complete view of your contact centre with clear and accurate insights across all channels.

Business communications

  • Extend collaboration and communications tools to those outside the contact centre.
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Easily integrate with the systems you use

For more information call us today on 1800 ONESOLUTION