- Collaboration Solutions
Bring your people together, wherever they are, however they work.
Modern business runs on communication. 1Solution delivers unified collaboration tools that connect your teams, delight your customers and integrate seamlessly with the tools you already use, from Microsoft 365 to contact centres.
100% Australian Based
Our helpdesk team is right here in South Australia, not overseas.
24/7 Helpdesk Support
Around-the-clock support from certified local engineers, every day of the year.
Fast Response. Real People.
SLA-backed response times, not automated bots or offshore queues.
Enterprise calling, reimagined.
Telstra Calling for M365
Make and receive calls directly inside Microsoft Teams using the Telstra network, no separate phone system required. The most reliable Teams calling solution in Australia.
- Direct routing via Telstra
- Teams-native calling
- Number porting
- Full PSTN replacement
365 Telephony
- Auto attendant & IVR
- Hunt groups & queues
- Call recording
- Voicemail to email
TIPT / SIP Solutions
- SIP trunk provisioning
- TIPT administration
- Legacy PBX integration
- Failover & redundancy
Meet better. Work smarter.
Video Conferencing
From Microsoft Teams Rooms to Cisco Webex, we design, supply and support video conferencing environments that work every time.
- Meeting room design
- Hardware supply & install
- Teams & Webex rooms
- Hybrid meeting solutions
Direct Routing
- Number portability
- Carrier-grade reliability
- Multi-site support
- Global connectivity
Transform how you serve your customers.
Contact Centre Solutions
From simple call queues to full omni-channel contact centres, we design and deliver customer experience solutions that scale with your business.
- Inbound & outbound calling
- Omni-channel (voice, chat, email)
- Agent desktop integration
- Real-time & historical reporting
IVR & Auto Attendant
Intelligent call routing that gets customers to the right person, fast, reducing wait times and improving satisfaction from the very first ring.
- Custom IVR design
- Speech recognition
- Business hours routing
- Holiday & overflow handling
Analytics & Reporting
Deep visibility into your communications, call volumes, agent performance and customer journeys, so you can continuously improve.
- Live wallboards and dashboards
- Historical trend analysis
- SLA & KPI reporting
- Custom report builder
Other solutions from 1Solution
Ready to get started?
Frequently Asked Questions
What contact centre solutions does 1Solution offer?
Contact centre solutions are the systems businesses use to manage inbound and outbound customer communication across voice, chat and email in one place. 1Solution’s range from simple call queues through to full omni-channel setups. We handle inbound and outbound calling, agent desktop integration, and real time and historical reporting, so you can see exactly how your team is performing. It scales as you grow, rather than needing a full platform rebuild once your team gets bigger.
What business phone systems does 1Solution support?
Business phone systems are the calling infrastructure a company uses for internal and external communication, ranging from cloud based platforms to traditional telephony. 1Solution supports systems built into Microsoft 365, so you get calling, auto attendant, hunt groups and voicemail to email without separate hardware. We also handle Telstra Calling for Teams and TIPT or SIP trunking for businesses needing more traditional telephony with failover and redundancy built in. Whichever setup you’re on, it’s managed by our local South Australian team.
Does 1Solution use speech recognition in its call routing?
Speech recognition is technology that lets a caller speak their request instead of navigating a phone menu, directing them to the right person or department automatically. Yes, it’s part of our IVR and auto attendant setup. 1Solution designs custom IVR flows using speech recognition alongside business hours routing and holiday or overflow handling, so callers reach the right person faster. It’s a small addition that meaningfully cuts wait times and improves the first impression callers get.