- Collaboration Solutions
Bring your people together, wherever they are, however they work.
Modern business runs on communication. 1Solution delivers unified collaboration tools that connect your teams, delight your customers and integrate seamlessly with the tools you already use, from Microsoft 365 to contact centres.
100% Australian Based
Our helpdesk team is right here in South Australia, not overseas.
24/7 Helpdesk Support
Around-the-clock support from certified local engineers, every day of the year.
Fast Response. Real People.
SLA-backed response times, not automated bots or offshore queues.
Enterprise calling, reimagined.
Telstra Calling for M365
Make and receive calls directly inside Microsoft Teams using the Telstra network, no separate phone system required. The most reliable Teams calling solution in Australia.
- Direct routing via Telstra
- Teams-native calling
- Number porting
- Full PSTN replacement
365 Telephony
- Auto attendant & IVR
- Hunt groups & queues
- Call recording
- Voicemail to email
TIPT / SIP Solutions
- SIP trunk provisioning
- TIPT administration
- Legacy PBX integration
- Failover & redundancy
Meet better. Work smarter.
Video Conferencing
From Microsoft Teams Rooms to Cisco Webex, we design, supply and support video conferencing environments that work every time.
- Meeting room design
- Hardware supply & install
- Teams & Webex rooms
- Hybrid meeting solutions
Direct Routing
- Number portability
- Carrier-grade reliability
- Multi-site support
- Global connectivity
Transform how you serve your customers.
Contact Centre Solutions
From simple call queues to full omni-channel contact centres, we design and deliver customer experience solutions that scale with your business.
- Inbound & outbound calling
- Omni-channel (voice, chat, email)
- Agent desktop integration
- Real-time & historical reporting
IVR & Auto Attendant
Intelligent call routing that gets customers to the right person, fast, reducing wait times and improving satisfaction from the very first ring.
- Custom IVR design
- Speech recognition
- Business hours routing
- Holiday & overflow handling
Analytics & Reporting
Deep visibility into your communications, call volumes, agent performance and customer journeys, so you can continuously improve.
- Live wallboards and dashboards
- Historical trend analysis
- SLA & KPI reporting
- Custom report builder