About the role:

One Solution Group is currently recruiting for a position within its award-winning company in Adelaide. This exciting role will involve assisting in the management of large national accounts. While experience in telecommunications is preferred, it is not essential.

To succeed in this role, strong written and verbal communication skills are required, along with exceptional attention to detail and computer literacy. The position entails confidently navigating various computer systems, accurately receiving and relaying instructions, and working both independently and collaboratively within a dynamic team environment.

The office is conveniently located near public transport and street parking, and standard office hours are from 8:30 am to 5:00 pm, Monday to Friday. If you are enthusiastic about joining a company that leads the way in technology and content solutions, this opportunity is perfect for you.

Successful Applicant:

  • Efficiently manage high work volumes, prioritize tasks, multitask, and take full ownership from start to completion.
  • Exhibit strong time management and organizational skills, delivering efficient and professional outcomes to ensure client satisfaction.
  • Demonstrate effective problem-solving abilities to address challenges and find innovative solutions.
  • Strive to provide exceptional and timely results, aiming to enhance customer satisfaction and foster strong relationships.
  • Display enthusiasm, motivation, and a keen willingness to learn and grow.
  • Thrive in both independent and collaborative team environments, contributing effectively to collective goals.

 

Tasks:

  • Manage mailboxes, ticket queues, and inbound phone calls in a proactive manner.
  • Monitor and prioritize outstanding tickets to ensure timely resolution.
  • Provide regular updates and communicate effectively with customers and team leaders.
  • Deliver excellent service to customers through various channels (email, phone, and in-person)
  • Capture all customer interactions accurately within CRM tools for comprehensive record-keeping.
  • Offer support and troubleshooting for internal and external stakeholder issues.
  • Log and escalate technical requests and faults promptly using computer systems, phone, and email.
  • Perform general data entry, maintain records, and handle administrative tasks efficiently.
  • Perform all necessary tasks to successfully complete the tasks, including but not limited to above.