What we do
Mobile services snapshot
- Data & MMS code service & support
- Handset/accessory requests and delivery
- Monthly detailed account analysis
- Custom data usage analysis reporting
- Complex billing queries & resolution
- Detailed plan & pricing review requests
- Connection fulfillment requests – Activating new services, upgrading existing services
From troubleshooting handset problems or to determining which mobile phones are best suited for your staff, we’re here for you.
Our commitment to provide superior customer services gives you flexibility, control, and peace of mind. Experience a streamlined and stress-free way of making changes to your Telstra account, mobile, and IT related services with One Solution Group.
Troubleshooting & Other Services
- New mobile connections (re-contracts, consolidations & porting)
- SIM replacements
- PIN & PUK number request (unlock a locked sim)
- Applying/refreshing/removing voicemail
- Fixed line & data connection troubleshooting/relocation requests
- Fixed line faults & tech support coordination
- International roaming activation/deactivation & reminder service
- Individual line data activation/data barring
- Suspension/removal of suspension for lost/stolen handsets
- Service details queries (reporting individual mobile usage details)
Logistics / Repairs
- Door-to-door pickup and delivery (ADL) Nationwide delivery through TOLL.
- One Solution can repair in warranty & non warranty handsets as well as provide loan phones and walk-in servicing during regular business hours.
Your Advantage
We manage every aspect of your mobile services so you won’t have to.
Experience matter, with over 30 years experience, our
support team has exceptional mastery in handling day-to-day
Telstra™ Enterprise account management. One Solution
Group ensures you receive effective mobile service and
support in a timely, courteous manner.
Your time is valuable. With this single point of contact, you
can rely on the One Solution team to provide exceptional
Telstra™ service and support day in day out. We ensure your
experience is streamlined and removes the stress of making
changes on your Telstra™ account.