On-site support service

To complement the Help Desk services, One Solution IT provides on-site user support for IT hardware and software applications during local office business hours.

Services include:
  • Onsite Break fix service (8 Hours from time of escalation)
  • Cleaning and Proactive maintenance (vacuuming / blowing out fur and debris, cleaning
  • keyboard and screen, updates)
  • Hardware upgrades
  • Software installation and troubleshooting
  • User induction training in relation to new hardware and software

Warranty hardware

Services for both warranty and non-warranty hardware components. Warranty hardware can be repaired and parts sourced under existing warranty replacement agreements. For nonwarranty hardware, we provide the service with part costs paid by the customer.


Including network devices, servers, desktop computers, laptops, printers and associated peripherals.

One Solution IT can also support desktop hardware during business transitioning, and perform any requested on-site assistance through our help desk system.