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The Internal Software Developer is responsible for designing, developing, and maintaining internal software applications used within the organization & for customers, future projects the company chooses to expand in..... Learn more!
As a Junior Project Manager in our Enterprise Business division, your main responsibility is to implement orders & assist the projects team to oversee orders and projects from, from inception to completion..... Learn more!
As a Client Engagement Specialist, you will have complete ownership of customer portfolios and serve as the main point of contact for clients and internal requests. Your responsibilities include actively managing communication, providing initiative-taking updates, and delivering excellent service..... Learn more!
One Solution Group is currently recruiting for a position within its award-winning company in Adelaide. This exciting role will involve assisting in the management of large national accounts. While experience in telecommunications is preferred, it is not essential..... Learn more!
We are currently seeking a talented and motivated Level 1 Helpdesk Engineer to join our growing Managed Services Provider (MSP) team. The successful candidate will be responsible for providing exceptional technical support and customer service to our clients in the areas network, system, and application troubleshooting. As a Level 1 Helpdesk Engineer, you will play a crucial role in supporting or clients' and their IT infrastructure, ensuring smooth business operations..... Learn more!
Bluewater – Expense Management
Cloud-based mobile lifecycle management + TEM
Mobile lifecycle and telecom expense management in one platform. Bring Administration, IT, Finance, HR and telecom vendors together in one central platform to deliver your organisation workflow efficiency, optimisation of spend and improved reporting and governance.
Streamline the management of devices, services and expenses
Reduce fleet management from days to minutes
Eliminate waste, optimise spend, and generate a 1-3x ROI
Where Mobile Management & Telecom Expense Management is Easy
Order services and devices from your customized catalogue
Popular features
Purchase from a catalogue that matches your needs and aligns with your telco contracts. Tailor catalogues to your business.
From a service record quickly action the correct moves, adds, changes and cancellation process. From any device record quickly manage its status; fast and easy transfers between users and pool stock. All actions at your fingertips.
User and Cost Centre Allocation
Allocate services and devices to Users and Cost Centres at the time of purchase; remove confusion when the bills arrive.
Fast fleet admin powered by the ability to quickly search a User, Service #, IMEI, Serial # or Asset Tag from one universal search function.
Plus
- Efficient order workflows
- Flexible order approval models
- Insightful order status tracking
- MSP vendor integration
Instantly understand cost movement through the power of Data Analytics
Popular features
Cost centres and users typically have areas of interest where they seek more detail. Create and batch out customised reports on a regular basis.
Allocate cost centres to users, or directly to services, and have cost centre costs automatically calculated. Individual costs can be split across cost centres as required.
Instantly read what’s driving changes to the headline ‘New Charges’ on your bills. See the deeper trends and understand variances through the power of Data Analytics.
Want users, cost centre managers and administrators to easily see and control spend? It starts with visibility. So, get the right information into their hands through targeted reporting.
Quickly clean-up your service estate. Our Data Analytics engine provides you with actionable insights into areas such as Potentially Redundant Services, Costs without an owner, Services Cancelled but still billed, plus more.
Plus
- Configurable Reporting
- Customised reports
- Asset management
- Budget tracking
Integrate a unified way to manage mobile and telecom spend into your organisation.
Popular features
Application Programming Interface
Sync’d User & Cost Centre Data
Streamlined Accounting
MSP Integration
Streamline workflow with your managed service provider/s and vendor/s. One platform used by you and them.
Plus
- Automatic distribution of reports to Users, Line Manager and Cost Centre Managers
- Integration with Airwatch & Intune
- Data Prep
- Single Sign On
For more information, Call us today on 1800 ONESOLUTION
Microsoft Operator Connect with Telstra
Key features
Enjoy Telstra’s leading voice capability with the best of Microsoft’s cloud collaboration tools, underpinned by Telstra’s world-class network and services expertise. Avoid the complexity of separate collaboration systems, meet security and compliance demands easily, and enjoy more financial flexibility.
Microsoft Operator Connect with Telstra, as part of the Adaptative Collaboration suite, offers the next generation of unified communications solution offered by Microsoft and Telstra.
Enjoy full voice functions
Have business functions like call handling hold, transfer, forwarding and voicemail in the cloud.
Self Service Management portal
We provide you with a simple and intuitive tool that puts you in control of your service. Make changes in near real time so your business keeps going.
Cost control
Control your monthly spend with a simple pricing plan and freedom to pay only for the feature selections that you need. We are keeping it simple.
Network access agnostic
Connect, communicate, and collaborate whenever internet connection is available.
Telstra Enterprise Plus Fund
5% of your net monthly subscription commitments are automatically banked into your Telstra Enterprise Plus Fund which you can draw on to help offset the purchase price of any eligible devices.
Range of devices
A range of device options available. Choose to purchase IP handsets from us outright or lease your handsets, headsets and devices. The choice is yours.
Benefits
Best of both worlds
Next generation of unified communication solutions offered by Microsoft and Telstra – market leaders in innovation.
Unified Collaboration experience
Users can access their collaboration apps on any compatible device wherever internet connection is available.
Build the solution your business needs
Choose calling plans fit for your needs. Deploy, manage and scale with ease.
How it works
A fully-managed link into Microsoft 365
We provide a fully managed link directly into Microsoft 365, so all you need is adequate internet access. There’s no need for complex technology roll outs. Each user is allocated a phone number associated with their Microsoft 365 client. You can choose to migrate or port your existing landline numbers, or allocate new ones via the Management portal.
Support at every step of the journey
We’ll help you at every stage of your move to the cloud, from consulting and design to deployment, management and around-the-clock support. Our network of specialist channel partners can also assist you in more places across Australia.
For more information please contact us on 1800 ONESOLUTION
Business Calling for Office 365
Key features
Enjoy Telstra’s leading voice capability with the best of Microsoft’s cloud collaboration tools, underpinned by Telstra’s world-class network and services expertise. Avoid the complexity of separate collaboration systems, meet security and compliance demands easily, and enjoy more financial flexibility.
Enjoy full voice functions
Have traditional call handling functions like hold, transfer, forwarding and voicemail in the cloud.
Speed up daily tasks
See who’s available and contact them on the most appropriate channel: voice, video calling or chat.
Simplify calling
One business number lets you make and receive local, long distance, mobile, audio or video calls.
Unify your workspace with all your tools in one place
Telstra Calling for Microsoft Office 365 brings together your key business tools under a single business number.
Present a professional image
One business number lets you make and receive calls whether in the office or on the road.
Benefits
A unified collaboration experience
Bring together all your technology and tools in one place.
Simplicity for peace of mind
Deploy, manage and scale with ease.
The best of both worlds
Co-created by Telstra and Microsoft – market leaders in innovation.
How it works
A fully-managed link into Microsoft Office 365
We provide a fully managed link directly into Office 365, so all you need is adequate internet access. There’s no need for complex technology roll outs. Each user is allocated a phone number associated with their Office 365 client. You can choose to migrate or port your existing landline numbers, or allocate new ones via the administration portal.
Hybrid options for more flexibility
Hybrid is ideal if you’re not ready to move voice completely to the cloud. Host complex users in the Telstra private cloud and move those who are cloud-ready to the Microsoft public cloud. Alternatively, we can provide a managed gateway to connect your on-premises voice environment to the Microsoft Cloud.
Support at every step of the journey
We’ll help you at every stage of your move to the cloud, from consulting and design to deployment, management and around-the-clock support. Our network of specialist channel partners can also assist you in more places across Australia.
For more information please contact us on 1800 ONESOLUTION
Genesys
Personalise the experience with the largest set of capabilities built to work together from the start.
Change fast
Deploy in minutes, add new channels instantly and innovate with a product built for change.
Make it simple
Give agents, supervisors and admins a single, intuitive interface that makes it easier to serve customers.
Reduce costs
Having everything built in avoids costly development, integration and ongoing support services.
Easily integrate with the systems you use
For more information call us today on 1800 ONESOLUTION
Network Services
LAN administration services include:
- Network Infrastructure Maintenance
- Server Administration
- Internet and Email Administration
- Software Licence Management
- Virus Management
- Backup and Archival Services
- Training
- LAN Security management
The LAN administration services will be provided by dedicated LAN Administration personnel either onsite or remotely. It is expected that the LAN Services staff will spend the majority of their time between the different Customer offices.
In addition to these services, One Solution IT will provide on-going planning and recommendations
for continual improvement of the Customer IT environment.
For LAN admin services contact us or call us on 1800 ONESOLUTION
Transition Services
IT Transition Services
One Solution IT defines transition as the process through which responsibility for the provision of IT services is transferred from the current service provider to One Solution IT with no degradation of service quality.
The primary objective for transition is to manage a seamless transition of the incumbent service provider over to One Solution IT and support Customer business as usual according to the proposed service levels. Once transition is completed (estimated at two weeks), One Solution IT will investigate continuous improvement opportunities.
IT Transition
- The identification and mitigation of risks associated with takeover of control of the services and the ongoing
- management of those services
- Manage the seamless crossover of control and responsibility of ‘in-scope’ functional services from Customer to One Solution IT, whilst maintaining stable, steady operation of the services within the scope of the contract
- Introduction and/or assignment of responsibility for third party contracts from Customer to One Solution IT
Complete activities that will lay down a platform for the delivery of an improved cost/service value equation to Customer.
Migration
- Kick off meeting prior to taking over network services
- Key points of interest moving forward
- Initial points of frustration with current environment
- Action Plan moving forward
- Mitigation of risk for all parties involved
Need help on IT transition services? Contact us on 1800 ONESOLUTION
Server Administration
Services
Managing and monitoring the performance server data. with software and security updates.
For more information contact us or call us on 1800 ONE SOLUTION
Manage
- Managing users and groups (add, deletes, edits)
- Manage logins and passwords
- Develop group policies
- Managing domains
- Creating and managing file systems
Server software
- Performance tuning and optimization
- Disk Capacity Management
- Managing resource shares and drivers
- Review system logs and configure server security
- Performing server backups and restores
- System documentation
- Contact
Network Infrastructure Maintenance
Services include:
- servers, and printers.
- Resolving outages and performance degradations
- Tracking usage and bandwidth
- Managing capacity
- Accurately planning for growth
- Documenting the environment
- Managing third party relationships
- Manage the performance and availability the LAN and WAN
- Installation, configuration, management and monitoring of routers, firewalls, switches, patch cabling,
The network maintenance service is a proactive fault, performance, and availability management service for Customer LAN and WAN.
A network audit is performed during the transition stage; the audit includes a hardware audit, network performance and capacity analysis, a server performance and capacity analysis.The results are documented and used to form the baseline for SLA measurement purposes. The results of the network audit may identify a requirement to redesign aspects of the network and its components, such as the redeployment of underutilised resources.
Where these opportunities are identified, One Solution IT will put forward a proposal including a business case and network schematics for Customer management to consider. Redeployment of resources is considered part of the continual improvement process, a normal day-to-day operation, and not separately billable. Billable special projects would include projects that do not fall within the scope of the proposal and require the introduction of resources that are not a part of the day-to-day service delivery. Relocating an office for example is not considered business as usual and would require a significant investment in time and resources. It would be quoted separately.
The IT administration engineers will perform the majority of the network maintenance services onsite. Where applicable, remote access administration will be used to provide immediate support, technical troubleshooting and assistance with resolution of LAN and WAN issues.