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The Internal Software Developer is responsible for designing, developing, and maintaining internal software applications used within the organization & for customers, future projects the company chooses to expand in..... Learn more!

As a Junior Project Manager in our Enterprise Business division, your main responsibility is to implement orders & assist the projects team to oversee orders and projects from, from inception to completion..... Learn more!

As a Client Engagement Specialist, you will have complete ownership of customer portfolios and serve as the main point of contact for clients and internal requests. Your responsibilities include actively managing communication, providing initiative-taking updates, and delivering excellent service..... Learn more!

One Solution Group is currently recruiting for a position within its award-winning company in Adelaide. This exciting role will involve assisting in the management of large national accounts. While experience in telecommunications is preferred, it is not essential..... Learn more!

We are currently seeking a talented and motivated Level 1 Helpdesk Engineer to join our growing Managed Services Provider (MSP) team. The successful candidate will be responsible for providing exceptional technical support and customer service to our clients in the areas network, system, and application troubleshooting. As a Level 1 Helpdesk Engineer, you will play a crucial role in supporting or clients' and their IT infrastructure, ensuring smooth business operations..... Learn more!


Bluewater – Expense Management

Cloud-based mobile lifecycle management + TEM

Mobile lifecycle and telecom expense management in one platform. Bring Administration, IT, Finance, HR and telecom vendors together in one central platform to deliver your organisation workflow efficiencyoptimisation of spend and improved reporting and governance.

Streamline the management of devices, services and expenses

Reduce fleet management from days to minutes

Eliminate waste, optimise spend, and generate a 1-3x ROI

Where Mobile Management & Telecom Expense Management is Easy

Order services and devices from your customized catalogue

Popular features

Purchase from a catalogue that matches your needs and aligns with your telco contracts. Tailor catalogues to your business.

From a service record quickly action the correct moves, adds, changes and cancellation process. From any device record quickly manage its status; fast and easy transfers between users and pool stock. All actions at your fingertips.

User and Cost Centre Allocation

Allocate services and devices to Users and Cost Centres at the time of purchase; remove confusion when the bills arrive.

Fast fleet admin powered by the ability to quickly search a User, Service #, IMEI, Serial # or Asset Tag from one universal search function.

Plus

  • Efficient order workflows
  • Flexible order approval models

  • Insightful order status tracking
  • MSP vendor integration

Instantly understand cost movement  through the power of Data Analytics

Popular features

Cost centres and users typically have areas of interest where they seek more detail. Create and batch out customised reports on a regular basis.

Flexible Cost Allocation

Allocate cost centres to users, or directly to services, and have cost centre costs automatically calculated. Individual costs can be split across cost centres as required.

Bill Analysis

Instantly read what’s driving changes to the headline ‘New Charges’ on your bills. See the deeper trends and understand variances through the power of Data Analytics.

Want users, cost centre managers and administrators to easily see and control spend? It starts with visibility. So, get the right information into their hands through targeted reporting.

Quickly clean-up your service estate. Our Data Analytics engine provides you with actionable insights into areas such as Potentially Redundant Services, Costs without an owner, Services Cancelled but still billed, plus more.

Have visibility and manage all carriers billing in one platform.

Plus

  • Configurable Reporting
  • Customised reports

  • Asset management
  • Budget tracking

Integrate a unified way to manage mobile and telecom spend into your organisation.

Popular features

Enable staff to seamlessly access Bluewater from within your network. No password to forget.

Application Programming Interface

Connect Bluewater data with applications or tools you love. RESTful API for the secure data access you require.

Leverage our free Connector in the ServiceNow store to keep employee, cost centre, device and service data in sync between ServiceNow and Bluewater.

Sync’d User & Cost Centre Data

Whether through API or Bulk updates, ensure costs, services and assets can be managed through the lens of your organisation. Who is responsible for what and who will pay for it.

Streamlined Accounting

Automatic GL Journals to import costs directly into your finance system’s General Ledger. Hassle free.

MSP Integration

Streamline workflow with your managed service provider/s and vendor/s. One platform used by you and them.

Plus

  • Automatic distribution of reports to Users, Line Manager and Cost Centre Managers
  • Integration with Airwatch & Intune 
  • Data Prep
  • Single Sign On

For more information, Call us today on 1800 ONESOLUTION


Microsoft Operator Connect with Telstra

Key features

Enjoy Telstra’s leading voice capability with the best of Microsoft’s cloud collaboration tools, underpinned by Telstra’s world-class network and services expertise. Avoid the complexity of separate collaboration systems, meet security and compliance demands easily, and enjoy more financial flexibility.

Microsoft Operator Connect with Telstra, as part of the Adaptative Collaboration suite, offers the next generation of unified communications solution offered by Microsoft and Telstra.

Enjoy full voice functions

Have business functions like call handling hold, transfer, forwarding and voicemail in the cloud.

Self Service Management portal

We provide you with a simple and intuitive tool that puts you in control of your service. Make changes in near real time so your business keeps going.

Cost control

Control your monthly spend with a simple pricing plan and freedom to pay only for the feature selections that you need. We are keeping it simple.

Network access agnostic

Connect, communicate, and collaborate whenever internet connection is available.

Telstra Enterprise Plus Fund

5% of your net monthly subscription commitments are automatically banked into your Telstra Enterprise Plus Fund which you can draw on to help offset the purchase price of any eligible devices.

Range of devices

A range of device options available. Choose to purchase IP handsets from us outright or lease your handsets, headsets and devices. The choice is yours.

Benefits

Best of both worlds

Next generation of unified communication solutions offered by Microsoft and Telstra – market leaders in innovation.

Unified Collaboration experience

Users can access their collaboration apps on any compatible device wherever internet connection is available.

Build the solution your business needs

Choose calling plans fit for your needs. Deploy, manage and scale with ease.

How it works

A fully-managed link into Microsoft 365

We provide a fully managed link directly into Microsoft 365, so all you need is adequate internet access. There’s no need for complex technology roll outs. Each user is allocated a phone number associated with their Microsoft 365 client. You can choose to migrate or port your existing landline numbers, or allocate new ones via the Management portal.

Support at every step of the journey

We’ll help you at every stage of your move to the cloud, from consulting and design to deployment, management and around-the-clock support. Our network of specialist channel partners can also assist you in more places across Australia.

For more information please contact us on 1800 ONESOLUTION


Business Calling for Office 365

Key features

Enjoy Telstra’s leading voice capability with the best of Microsoft’s cloud collaboration tools, underpinned by Telstra’s world-class network and services expertise. Avoid the complexity of separate collaboration systems, meet security and compliance demands easily, and enjoy more financial flexibility.

Enjoy full voice functions

Have traditional call handling functions like hold, transfer, forwarding and voicemail in the cloud.

Speed up daily tasks

See who’s available and contact them on the most appropriate channel: voice, video calling or chat.

Simplify calling

One business number lets you make and receive local, long distance, mobile, audio or video calls.

Unify your workspace with all your tools in one place

Telstra Calling for Microsoft Office 365 brings together your key business tools under a single business number.

Present a professional image

One business number lets you make and receive calls whether in the office or on the road.

Benefits

A unified collaboration experience

Bring together all your technology and tools in one place.

Simplicity for peace of mind

Deploy, manage and scale with ease.

The best of both worlds

Co-created by Telstra and Microsoft – market leaders in innovation.

How it works

A fully-managed link into Microsoft Office 365

We provide a fully managed link directly into Office 365, so all you need is adequate internet access. There’s no need for complex technology roll outs. Each user is allocated a phone number associated with their Office 365 client. You can choose to migrate or port your existing landline numbers, or allocate new ones via the administration portal.

Hybrid options for more flexibility

Hybrid is ideal if you’re not ready to move voice completely to the cloud. Host complex users in the Telstra private cloud and move those who are cloud-ready to the Microsoft public cloud. Alternatively, we can provide a managed gateway to connect your on-premises voice environment to the Microsoft Cloud.

Support at every step of the journey

We’ll help you at every stage of your move to the cloud, from consulting and design to deployment, management and around-the-clock support. Our network of specialist channel partners can also assist you in more places across Australia.

For more information please contact us on 1800 ONESOLUTION


Genesys

Personalise the experience with the largest set of capabilities built to work together from the start.

Change fast

Deploy in minutes, add new channels instantly and innovate with a product built for change.

Make it simple

Give agents, supervisors and admins a single, intuitive interface that makes it easier to serve customers.

Reduce costs

Having everything built in avoids costly development, integration and ongoing support services.

Make it easy to turn on a wide range of capabilities

Use what you need, when you need it — it’s all built in.

Voice and digital channels

  • Connect with customers the way they want — phone, chat, email and social channels.

Interactive voice response (IVR)

  • Prompt callers to serve themselves using speech recognition and touch.

Outbound dialing

  • Run campaigns with the right dialing mode — predictive, power, preview and more — to reach more customers proactively.

Workforce engagement management (WEM)

  • Empower employees with multichannel recording, quality management, workforce management and more.

Reporting and analytics

  • Get a complete view of your contact centre with clear and accurate insights across all channels.

Business communications

  • Extend collaboration and communications tools to those outside the contact centre.

contact us

Easily integrate with the systems you use

For more information call us today on 1800 ONESOLUTION


Network Services

LAN administration services include:


  • Network Infrastructure Maintenance
  • Server Administration
  • Internet and Email Administration
  • Software Licence Management
  • Virus Management
  • Backup and Archival Services
  • Training
  • LAN Security management

The LAN administration services will be provided by dedicated LAN Administration personnel either onsite or remotely. It is expected that the LAN Services staff will spend the majority of their time between the different Customer offices.

In addition to these services, One Solution IT will provide on-going planning and recommendations
for continual improvement of the Customer IT environment.

For LAN admin services contact us or call us on 1800 ONESOLUTION


Transition Services

IT Transition Services


One Solution IT defines transition as the process through which responsibility for the provision of IT services is transferred from the current service provider to One Solution IT with no degradation of service quality.

The primary objective for transition is to manage a seamless transition of the incumbent service provider over to One Solution IT and support Customer business as usual according to the proposed service levels. Once transition is completed (estimated at two weeks), One Solution IT will investigate continuous improvement opportunities.

IT Transition

  • The identification and mitigation of risks associated with takeover of control of the services and the ongoing
  • management of those services
  • Manage the seamless crossover of control and responsibility of ‘in-scope’ functional services from Customer to One Solution IT, whilst maintaining stable, steady operation of the services within the scope of the contract
  • Introduction and/or assignment of responsibility for third party contracts from Customer to One Solution IT
    Complete activities that will lay down a platform for the delivery of an improved cost/service value equation to Customer.

Migration

  • Kick off meeting prior to taking over network services
  • Key points of interest moving forward
  • Initial points of frustration with current environment
  • Action Plan moving forward
  • Mitigation of risk for all parties involved

Need help on IT transition services? Contact us on 1800 ONESOLUTION


Server Administration

Services


Managing and monitoring the performance server data. with software and security updates.

For more information contact us or call us on 1800 ONE SOLUTION

Manage

  • Managing users and groups (add, deletes, edits)
  • Manage logins and passwords
  • Develop group policies
  • Managing domains
  • Creating and managing file systems

Server software

  • Performance tuning and optimization
  • Disk Capacity Management
  • Managing resource shares and drivers
  • Review system logs and configure server security
  • Performing server backups and restores
  • System documentation
  • Contact

Network Infrastructure Maintenance

Services include:


  • servers, and printers.
  • Resolving outages and performance degradations
  • Tracking usage and bandwidth
  • Managing capacity
  • Accurately planning for growth
  • Documenting the environment
  • Managing third party relationships
  • Manage the performance and availability the LAN and WAN
  • Installation, configuration, management and monitoring of routers, firewalls, switches, patch cabling,

The network maintenance service is a proactive fault, performance, and availability management service for Customer LAN and WAN.

A network audit is performed during the transition stage; the audit includes a hardware audit, network performance and capacity analysis, a server performance and capacity analysis.The results are documented and used to form the baseline for SLA measurement purposes. The results of the network audit may identify a requirement to redesign aspects of the network and its components, such as the redeployment of underutilised resources.

Where these opportunities are identified, One Solution IT will put forward a proposal including a business case and network schematics for Customer management to consider. Redeployment of resources is considered part of the continual improvement process, a normal day-to-day operation, and not separately billable. Billable special projects would include projects that do not fall within the scope of the proposal and require the introduction of resources that are not a part of the day-to-day service delivery. Relocating an office for example is not considered business as usual and would require a significant investment in time and resources. It would be quoted separately.

The IT administration engineers will perform the majority of the network maintenance services onsite. Where applicable, remote access administration will be used to provide immediate support, technical troubleshooting and assistance with resolution of LAN and WAN issues.

Contact the team for additional information on 1800 ONESOLUTION