- Managed Services
Technology managed, teams empowered, business protected.
1Solution managed services give you enterprise-grade IT support, cybersecurity and lifecycle management, without the overhead of building it yourself. We become your extended IT team, so you can focus on growing your business.
100% Australian Based
Our helpdesk team is right here in South Australia, not overseas.
24/7 Helpdesk Support
Around-the-clock support from certified local engineers, every day of the year.
Fast Response. Real People.
SLA-backed response times, not automated bots or offshore queues.
Expert support when you need it.
Helpdesk (MSP) 24/7
Our helpdesk services are 100% Australian based, run by certified SA engineers, not offshore call centres. A true ICT helpdesk with around the clock support, every day of the year.
- Phone, email & chat support
- Remote & on-site resolution
- Asset management integration
- SLA-backed response times
365 Telephony
Complex project delivery, migrations, upgrades, deployments and integrations, executed by certified engineers with real-world enterprise experience.
- Project scoping & management
- Microsoft 365 migrations
- Infrastructure upgrades
- Third-party integrations
TIPT / SIP Solutions
Procurement, staging, deployment and maintenance services for end user hardware and infrastructure equipment, all from a single trusted partner.
- Hardware procurement
- Device staging & imaging
- Warranty management
- Break-fix & repair
Security that never sleeps.
Cybersecurity (MSSP)
Our 24/7 managed cybersecurity solutions protect your business against evolving threats, from endpoint to network, email to cloud.
- 24/7 threat monitoring (SOC)
- Endpoint detection & response
- Email security & filtering
- Vulnerability management
ThreatLocker & Zero Trust
- Application allowlisting
- Storage control policies
- Network access control
- Audit & compliance reporting
RocketCyber SOC
- SIEM log correlation
- Threat hunting
- Incident response
- Compliance dashboards
From first device to final disposal.
Lifecycle Management
End to end IT lifecycle management and asset lifecycle management, from procurement and provisioning through refresh cycles to secure decommissioning. Getting lifecycle management right keeps your fleet planned, not reactive.
- Refresh cycle planning
- Device procurement & staging
- Asset tracking & auditing
- Secure decommissioning
Mobile Phone Solutions
Business mobile solutions, including handset supply, trade-ins, accessories and fleet management, all managed through 1Solution.
- Handset procurement
- Trade-in & upgrade programs
- Accessories supply
- Fleet reporting
E-Waste Management
Secure, compliant e-waste disposal including e-waste recycling and certified data destruction, so your electronic waste is handled responsibly for every device.
- Data destruction (certified)
- Responsible recycling
- Asset collection & logistics
- Chain of custody documentation
Other solutions from 1Solution
Ready to get started?
Our local team is ready to assess your needs and build the right network solutions solution for your business.
Frequently Asked Questions
What cybersecurity solutions does 1Solution provide?
Cybersecurity solutions are the combined tools and services that protect a business from threats like malware, phishing and unauthorised access, spanning monitoring, detection and response rather than a single product. 1Solution delivers this as a managed service, not a one-off installation. We run 24/7 threat monitoring through our SOC, endpoint detection and response, email security and filtering, and vulnerability management, backed by ThreatLocker application allowlisting and RocketCyber SIEM log correlation. If something is flagged, our local team is watching and can act on it immediately, rather than leaving an alert unread.
How does 1Solution handle e-waste?
E-waste is any retired or unwanted electronic device or component that needs disposal, and handling it properly means more than just throwing it out. 1Solution’s e-waste management includes certified data destruction, responsible recycling and asset collection, with chain of custody documentation covering every device from pickup to disposal. You get a data destruction certificate for each unit, so you have proof your old hardware was handled properly, not just removed.
Does 1Solution offer e-waste recycling?
E-waste recycling is the process of breaking down and repurposing materials from retired electronics rather than sending them to landfill. Yes, it is part of our broader lifecycle and sustainability service, not a separate add-on. We collect retired devices, securely destroy any stored data with a certificate provided, and recycle the hardware responsibly. Chain of custody documentation tracks every device through the process, so you have a clear record if you ever need one.
What happens to our electronic waste when devices are retired?
Electronic waste, or e-waste, covers any device or component reaching end of life that requires secure disposal rather than standard rubbish collection. Retired electronic waste goes through a secure, documented process rather than sitting in a cupboard or being binned. 1Solution collects the devices, certifies data destruction on each one, and recycles the hardware responsibly, with chain of custody documentation the whole way through.
What do your helpdesk services include?
Helpdesk services are the frontline IT support a business relies on for day to day technical issues, covering troubleshooting, fixes and general tech support requests. 1Solution’s helpdesk services are staffed by certified engineers based in South Australia, not an offshore call centre. You get phone, email and chat support with SLA backed response times, covering both remote and on-site resolution depending on what the issue needs.
Is your ICT helpdesk available outside business hours?
An ICT helpdesk is the support function businesses use to resolve technology issues across hardware, software and network systems. Yes, ours runs 24/7, staffed entirely by certified South Australian engineers rather than offshore contractors. Support covers phone, email and chat, with both remote and on-site resolution and asset management integration, so whoever picks up your call already has visibility of your setup.
What maintenance services does 1Solution provide?
Maintenance services are the ongoing upkeep and repair work that keeps business hardware running reliably, rather than a reactive fix only when something breaks. 1Solution’s maintenance services cover hardware procurement, device staging and imaging, warranty management, and break-fix repair, all delivered through one trusted partner rather than juggling multiple vendors.
What is asset lifecycle management?
Asset lifecycle management covers a device from purchase through to secure disposal, rather than treating each stage as a separate task. 1Solution’s asset lifecycle management includes refresh cycle planning, procurement and staging, ongoing asset tracking and auditing, and secure decommissioning once a device is retired. It gives you one clear record of every asset your business owns, instead of piecing it together yourself.
What does IT lifecycle management cover?
IT lifecycle management covers every stage a device goes through, from initial procurement to secure decommissioning at the end of its life. 1Solution’s IT lifecycle management includes refresh cycle planning, staging and provisioning, asset tracking and auditing, and certified e-waste disposal when hardware is retired. It means your fleet is planned and tracked properly, rather than replaced reactively when something breaks.
Why does lifecycle management matter for our business?
Lifecycle management is the process of planning, tracking and eventually retiring business hardware in a structured way, rather than reacting to failures as they happen. It matters because unplanned device failures and ad hoc replacements cost more than a planned refresh cycle. 1Solution’s lifecycle management covers procurement and staging, ongoing asset tracking and auditing, and secure decommissioning with certified data destruction when devices are retired.