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Mobile Phone Solutions

From troubleshooting handset problems or to determining which mobile phones are best suited for your staff, we’re here for you.

WHAT WE DO

Adaptive Mobility
  • Flexible plans tailored for hybrid working arrangements
  • Solid foundation for adaptable work environments
Enterprise Wireless
  • Leverage enterprise-grade 5G compatible solutions
  • Integration with cloud-based device management software
  • Mobility Services
  • Empower your staff with flexible working options
  • Enable the use of personal mobiles and tablets for work
International Roaming
  • Keep your business connected when travelling abroad
  • Communication solutions for global business requirement
Microsoft Surface as a Service
  • Support your mobile workforce with top-tier tools
  • Equip teams with devices that enhance productivity and collaboration
Mobile Workspace
  • Enable team communication and creation from anywhere
  • Collaboration tools for your mobile workforce
Enterprise Trade-In
  • Asset trade-in program managed by Assurant
  • Optimise the value of your organisation’s assets

Billing and Account Management

  • Data & MMS code service & support
  • Handset/accessory requests and delivery
  • Monthly detailed account analysis
  • Custom data usage analysis reporting
  • Complex billing queries & resolution
  • Detailed plan & pricing review requests
  • Connection fulfillment requests – Activating new services, upgrading existing services

Our commitment to provide superior customer services gives you flexibility, control, and peace of mind. Experience a streamlined and stress-free way of making changes to your Telstra account, mobile, and IT related services.

Troubleshooting & Other Services

  • New mobile connections (re-contracts, consolidations & porting)
  • SIM replacements
  • PIN & PUK number request (unlock a locked sim)
  • Applying/refreshing/removing voicemail
  • Fixed line & data connection troubleshooting/relocation requests
  • Fixed line faults & tech support coordination
  • International roaming activation/deactivation & reminder service
  • Individual line data activation/data barring
  • Suspension/removal of suspension for lost/stolen handsets
  • Service details queries (reporting individual mobile usage details)

Logistics / Repairs

  • Door-to-door pickup and delivery (ADL) Nationwide delivery through TOLL.
  • One Solution can repair in warranty & non warranty handsets as well as provide loan phones and walk-in servicing during regular business hours.

Your Advantage

We manage every aspect of your mobile services so you won’t have to.

Experience matter, with over 30 years experience, our
support team has exceptional mastery in handling day-to-day
Telstra™ Enterprise account management. One Solution
Group ensures you receive effective mobile service and
support in a timely, courteous manner.

Your time is valuable. With this single point of contact, you
can rely on the One Solution team to provide exceptional
Telstra™ service and support day in day out. We ensure your
experience is streamlined and removes the stress of making
changes on your Telstra™ account.

Speak to an Expert

Couldn't find the answer you're looking for? Call us on 1800 ONESOLUTION